Support
FAQ
Find the answers for the most frequently asked questions below
Yes, you can absolutely customize the built-in routines in Clenz AI!
Our built-in routines are designed as starting points, offering you
guidance on the best practices for your skin type and skincare goals.
However, we understand that everyone’s skin is unique, and
preferences may vary. That’s why Clenz AI allows you to modify any
aspect of these routines—from adjusting product recommendations
and changing steps to adding or removing specific treatments.
As you explore what works best for you, feel free to personalize the frequency, steps, and product types to create a routine that fits perfectly with your lifestyle and skin's needs. This flexibility ensures that your skincare routine evolves with you, helping you achieve your healthiest glow.
As you explore what works best for you, feel free to personalize the frequency, steps, and product types to create a routine that fits perfectly with your lifestyle and skin's needs. This flexibility ensures that your skincare routine evolves with you, helping you achieve your healthiest glow.
Our rewards system is designed to keep you motivated on your
skincare journey! Every time you open the app, complete a routine, or
maintain a streak, you earn points. These points accumulate and can
be redeemed for exclusive perks, like discounts, special offers, or
access to premium content within the app.
The more consistent you are with your skincare, the more points you earn! It's our way of helping you stay on track and rewarding your commitment to healthier, glowing skin.
The more consistent you are with your skincare, the more points you earn! It's our way of helping you stay on track and rewarding your commitment to healthier, glowing skin.
While Clenz AI offers several offline features, certain parts of the app
do require an internet connection. Basic functions like accessing
saved routines, tracking daily progress, and viewing reminders are
available offline, allowing you to continue your skincare journey
anywhere. However, for features such as personalized
recommendations, updating your routine based on skin type,
accessing the reel section, and syncing your progress for rewards, an
internet connection is necessary.
In short, you can access essential features without connectivity, but for the best experience, occasional internet access is recommended.
In short, you can access essential features without connectivity, but for the best experience, occasional internet access is recommended.
Absolutely! Clenz AI is designed with all users in mind, including
beginners. The app provides easy-to-follow, pre-built routines tailored
to different skin types, making it simple to get started with skincare
even if you're new to it. Plus, with features like product
recommendations, step-by-step guidance, and reminders to stay
consistent, Clenz AI ensures that beginners have the support they
need every step of the way. Whether you're just starting or looking to
improve your routine, Clenz AI is here to help you achieve your best
skin!
The product scanner in Clenz AI provides a complete analysis of
skincare products with just a scan. It identifies ingredients to assess
compatibility with your skin type, highlights any potential concerns,
and tracks expiration dates to help you manage your skincare safely
and effectively. Just scan the barcode, and Clenz AI handles the rest,
ensuring each product aligns with your unique skincare needs.
The match score shows how well a skincare product or routine
matches your unique skin profile. Clenz AI calculates this score
based on factors like skin type, sensitivity, hydration needs, and
personal skincare goals to help you find the best options.
Yes! As you update your skin profile or log changes in your skin’s
condition, Clenz AI refines your match score to ensure
recommendations stay relevant and grow with your skincare journey
The match score helps you make informed choices: higher scores
mean a better match, while lower scores may indicate a less ideal fit.
Prioritize high-score products to best suit your skin needs.
Contact
Need Assistance? If you need help or have any questions, our support team is here for you. Please reach out to us at info@clenz.ai, and we'll respond as soon as possible.
For faster assistance, include details about your issue. We look forward to helping you!