Support
FAQ
Find the answers for the most frequently asked questions below
Yes, you can absolutely customize the built-in routines in
Clenz AI! Our built-in routines are designed as starting
points, offering you guidance on the best practices for
your skin type and skincare goals. However, we understand
that everyone’s skin is unique, and preferences may vary.
That’s why Clenz AI allows you to modify any aspect of
these routines—from adjusting product recommendations and
changing steps to adding or removing specific treatments.
As you explore what works best for you, feel free to personalize the frequency, steps, and product types to create a routine that fits perfectly with your lifestyle and skin's needs. This flexibility ensures that your skincare routine evolves with you, helping you achieve your healthiest glow.
As you explore what works best for you, feel free to personalize the frequency, steps, and product types to create a routine that fits perfectly with your lifestyle and skin's needs. This flexibility ensures that your skincare routine evolves with you, helping you achieve your healthiest glow.
Our rewards system is designed to keep you motivated on
your skincare journey! Every time you open the app,
complete a routine, or maintain a streak, you earn points.
These points accumulate and can be redeemed for exclusive
perks, like discounts, special offers, or access to
premium content within the app.
The more consistent you are with your skincare, the more points you earn! It's our way of helping you stay on track and rewarding your commitment to healthier, glowing skin.
The more consistent you are with your skincare, the more points you earn! It's our way of helping you stay on track and rewarding your commitment to healthier, glowing skin.
While Clenz AI offers several offline features, certain
parts of the app do require an internet connection. Basic
functions like accessing saved routines, tracking daily
progress, and viewing reminders are available offline,
allowing you to continue your skincare journey anywhere.
However, for features such as personalized
recommendations, updating your routine based on skin type,
accessing the reel section, and syncing your progress for
rewards, an internet connection is necessary.
In short, you can access essential features without connectivity, but for the best experience, occasional internet access is recommended.
In short, you can access essential features without connectivity, but for the best experience, occasional internet access is recommended.
Absolutely! Clenz AI is designed with all users in mind,
including beginners. The app provides easy-to-follow,
pre-built routines tailored to different skin types,
making it simple to get started with skincare even if
you're new to it. Plus, with features like product
recommendations, step-by-step guidance, and reminders to
stay consistent, Clenz AI ensures that beginners have the
support they need every step of the way. Whether you're
just starting or looking to improve your routine, Clenz AI
is here to help you achieve your best skin!
The product scanner in Clenz AI provides a complete
analysis of skincare products with just a scan. It
identifies ingredients to assess compatibility with your
skin type, highlights any potential concerns, and tracks
expiration dates to help you manage your skincare safely
and effectively. Just scan the barcode, and Clenz AI
handles the rest, ensuring each product aligns with your
unique skincare needs.
The match score shows how well a skincare product or
routine matches your unique skin profile. Clenz AI
calculates this score based on factors like skin type,
sensitivity, hydration needs, and personal skincare goals
to help you find the best options.
Yes! As you update your skin profile or log changes in
your skin’s condition, Clenz AI refines your match score
to ensure recommendations stay relevant and grow with your
skincare journey
The match score helps you make informed choices: higher
scores mean a better match, while lower scores may
indicate a less ideal fit. Prioritize high-score products
to best suit your skin needs.
Contact
Need Assistance? If you need help or have any questions, our support team is here for you. Please reach out to us at info@clenz.ai, and we'll respond as soon as possible.
For faster assistance, include details about your issue. We look forward to helping you!